Mission Statement From the Superintendent: Our mission here at the Waterbury Water Department is to deliver safe, clean and reliable drinking water to the residents of the City of Waterbury and its neighboring communities. We are committed to excellence in customer service across all aspects of our operations and administration. Our core values include environmental stewardship through responsible watershed management and regulatory compliance, and the development of skilled, diverse, safety-conscious, and customer focused workforce.

The Waterbury Water Department supplies on average 14 million gallons of drinking water per day to more than 125,000 people in Waterbury, Watertown, Prospect and Wolcott with almost 400 miles of water main and more than 26,000 water service connections.  Drinking water is sampled daily with more than 100 Ct. DPH approved compliance sampling sites throughout the distribution system.  Water is tested in compliant laboratories to ensure that all standards of water quality are being met or exceeded as set forth by the Ct. DPH and Federal EPA regulations.

Links & Documents

• Pay Water Bill Online
• Water Conservation
• Imposter Alert
• Frozen Water Pipe Information
• Notice of DPH Assessment Fee
• Discolored Water FAQs
• EPA WaterSense Press Release
• General Water Information
• Lead In Drinking Water Information
• Water Department Standard Details

Admin/BIlling Forms

Real Estate Closing - Account Balance Payoff Request

Water Rate Schedule - Effective July 1, 2021

$2.65 Water User Rate (per CCF)
Water Service charge (all sizes) is $12.00/quarter
Fire Service Charge (annual)

*1ccf = 748 gallons

• 2" or smaller connection $77.00
• 4" connection $308.00
• 6" connection $693.00
• 8" connection $1,232.00
• 10" connection $1,925.00
• 12" connection $2,772.0

Sewer Rate

Sewer Use Charge (per CCF) = $2.472
Sewer CRC (Capitol Recovery Charge) (per CCF) = $1.481

Approved Waterbury Sewer Rates FY24