Please be Alert - People posing as Water Department Employees
There have been recent reports of people posing as Water Department Employees in order to gain access to residents homes. Please be aware that all Water Department employees carry City of Waterbury, Bureau of Water - Photo ID's, and drive Blue, "City of Waterbury" marked trucks with municipal plates. All appointments are scheduled in advance.
In the event that someone shows up randomly at your home, please do not open the door or let them in unless you can verify their identification beforehand and/or have a previously scheduled appointment. If you are unsure, please contact the Waterbury Police Department or the Water Department at 203-574-8251.
The Water Department provides the highest quality of potable water, water with sufficient pressure and volume for fire protection throughout the City, and excellent service to its customers.
Waterbury Water Department adheres to the Safe Drinking Water Act as it relates to Lead by providing a protected raw water source of supply, treating the water with corrosion protection treatment at the Water Treatment Plant. We also sample fifty (50) representative sample points in the Distribution System for Lead and Copper, and have always met the requirements of the Safe Drinking Water Act for both Lead and Copper.
Online Payments: May be made by visiting the Pay Online section of the website, located on the homepage.
Customer Service: (203) 574-8251
Listing files in 'Admin/Billing Forms'
EPA WaterSense Press Release
General Water Information
Lead In Drinking Water Information
Water Rate Schedule - Effective July 1, 2017.
$2.52 Water User Rate (per CCF)
Water Service charge (all sizes) is $5.00/quarter
Fire Service Charge (annual)
- 2" or smaller connection $77.00
- 4" connection $308.00
- 6" connection $693.00
- 8" connection $1,232.00
- 10" connection $1,925.00
- 12" connection $2,772.00
* 1 cubic foot = 7.48 gallons
Billing & Collections
210 Municipal Road
Monday - Friday
8:00 a.m. to 3:50 p.m.
Tax Collector's Office
235 Grand Street, 1st floor
Monday - Friday
9:00 a.m. - 4:30 p.m.
Superintendent of Water
For non-customer service/billing questions Contact via email: WaterDepartment@WaterburyCT.org
21 East Aurora Street
Waterbury, CT 06708
Phone: (203) 574-8251
Fax: (203) 574-6849