The Water Department provides the highest quality of potable water, water with sufficient pressure and volume for fire protection throughout the City, and excellent service to its customers.

Waterbury Water Department adheres to the Safe Drinking Water Act as it relates to Lead by providing a protected raw water source of supply, treating the water with corrosion protection treatment at the Water Treatment Plant. We also sample fifty (50) representative sample points in the Distribution System for Lead and Copper, and have always met the requirements of the Safe Drinking Water Act for both Lead and Copper.

Online Payments: May be made by visiting the Pay Online section of the website, located on the homepage.

Customer Service: (203) 574-8251

Admin/Billing Forms

Listing files in 'Admin/Billing Forms'


Additional Staff:

EPA WaterSense Press Release

General Water Information

Lead In Drinking Water Information

Water Rate Schedule - Effective July 1, 2017.

$2.52 Water User Rate (per CCF)
Water Service charge (all sizes) is $5.00/quarter
Fire Service Charge (annual)

  • 2" or smaller connection $77.00
  • 4" connection $308.00
  • 6" connection $693.00
  • 8" connection $1,232.00
  • 10" connection $1,925.00
  • 12" connection $2,772.00

* 1 cubic foot = 7.48 gallons

Additional Links

Contact Information

Customer Service
Billing & Collections
210 Municipal Road
Phone: 203-574-8251
Fax: 203-346-2382
Monday - Friday
8:00 a.m. to 3:50 p.m.

Walk-in Payments
Tax Collector's Office
235 Grand Street, 1st floor
Monday - Friday
9:00 a.m. - 4:30 p.m.

Superintendent of Water
Rob Langenauer


For non-customer service/billing questions Contact via email: WaterDepartment@WaterburyCT.org

21 East Aurora Street
Waterbury, CT 06708
Phone: (203) 574-8251
Fax: (203) 574-6849