WTBYSEAL.jpgPrivacy Statement

Citizen’s Request for Services and Collection of Information by the City of Waterbury Website (iReportWTBY)

As a means to improve the content and usability of this website, The City of Waterbury automatically collects several categories of information from users. This information includes the following:

1. The apparent Internet Protocol ("IP") address of your Internet Service Provider ("ISP") and/or your computer, if your computer has an IP address assigned directly to it.

2. The apparent Fully Qualified Domain Name ("Domain Name") of your Internet Service Provider ("ISP") and/or your computer, if your computer has a domain name assigned directly to it.

3. The type of browser (such as, for example Internet Explorer, Netscape, Konqueror, etc.) used and the operating system resident on a user's computer.

4. The date and time a user visited the site.

5. The web pages accessed at the site, as well as any applications used and forms data.

6. The Uniform Resource Locator ("URL") of the site which a user visited prior to the City of Waterbury website (if detectable), if such user did not connect directly to the City’s website, or use it as a homepage or "Portal.

The City uses this information to identify site performance needs; to ensure compatibility with the technology used by the City of Waterbury website visitors, and to generally add and improve services offered on the City of Waterbury’s Citizen’s Request for Services website. In order to accomplish those goals, from time to time, the City may conduct statistical analysis of the data it collects.

The City does not collect data for commercial or marketing purposes, and the City does not sell, exchange or otherwise distribute the data collected by the City of Waterbury for commercial or marketing purposes.

Information Submitted to the City of Waterbury Citizen’s Request for Services Website

During a session on the City of Waterbury’s website, a user may affirmatively submit information to the City by, among other means, electronic mail ("e-mail"), by filling in and submitting an on-line form, or by electing to personalize the City’s website and use it as a customized portal. Such affirmatively submitted information is stored in a secure environment, and will be used by the City in furtherance of its duties and/or obligations to its citizens (i.e., "City purposes").

The City’s purposes to which affirmatively submitted information may be used include, but are not limited to, the following:

1. Helping the City respond to a request for information not readily available from other City of Waterbury resources or departments;

2. Investigating a problem reported to the City of Waterbury;

3. Keeping lists of parties interested in some particular service request or condition, about which the City anticipates issuing further information in the future;

4. Disclosure of such information pursuant to a request made under Freedom of Information Act ("FOIA") or court order, if such information is not protected by federal or state law.
The City does not rent or sell personally identifiable information (i.e., information such as name, address, phone number, e-mail, etc., that identifies a user as a particular person), nor would the City exchange or trade such information with third-parties without a user's explicit permission. The City does not disclose credit card or other personally identifiable financial information other than as necessary to complete a credit card or other financial transaction, or upon explicit permission from the applicable user.
If the City of Waterbury Citizen’s Request for Services Website user has elected not to receive further information from the City, the City will not send such information. If a website user has elected to receive further communication from the City of Waterbury, the City will only send information in categories that have been authorized. If the City of Waterbury sends electronic mail ("e-mail") to a user, such e-mail is NOT confidential, and is identical in nature to that information generally available to the public.


In certain situations, a user may have the opportunity to receive or create a password to access or submit personally identifiable information. One should not divulge a password to anyone, and the City will never ask a user for a password in a telephone call, fax, e-mail or other form of unsolicited communication. When a user is finished with an application or applications that are password protected, such user should exit the relevant page(s). If the browser used to access said password protected pages is a publicly-accessible browser, users should close down the entire session and, if applicable or possible, flush any temporary caches or other areas where such a password might be stored subsequent to use.

The City has integrated industry standard or better security measures and systems into the design, implementation and day to day operation of the City of Waterbury’s Citizen’s Request for Services website and its underlying servers and networks.  Furthermore, the City maintains ongoing efforts to identify and/or block unauthorized intrusions into or onto said website, and to upload to or change information on or otherwise cause damage to said website or the information resident hereon or submitted hereto.


This website and the City of Waterbury generally, do not use "persistent cookies." Cookies are text files, or entries in larger files, utilized to distinguish between visitors to a website, and to track information during multiple visits to a website. The City uses "temporary cookies" on some parts of the City’s website, and such temporary cookies expire upon the end of the browsing session.
The use of cookies is a standard practice among Internet websites. Most Internet web browsers may be customized to reject cookies, to only accept or reject cookies by user intervention, or to delete cookies. Rejecting and/or removing cookies, however, may lead to loss of functionality on those City of Waterbury website pages requiring cookies to function fully.

Web Bugs or Web Beacons

The City of Waterbury does not use web bugs on its web pages or in any html e-mail generated by use of the portal, or otherwise sent from the City’s website, for any purpose other than to identify site performance needs; to ensure compatibility with the technology used by the City’s website visitors, and to generally add and improve services offered on the City of Waterbury’s Citizen’s Request for Services website.


No applications on the City’s website specifically solicit information from minors or seek to determine whether the visitor is a minor. Consequently, because such information will not be specifically identified as being from minors, users of the City’s website should be aware that personally identifiable information submitted to the City of Waterbury by minors will be subject to being treated in the same manner as information given by an adult and may become subject to FOIA.

The City strongly believes that parental supervision is an important factor in Internet use by minors. Therefore, the City of Waterbury asks parents to guide their minor children when children are asked to provide any personal information online. The City of Waterbury further asks that children ask for and receive their parent's permission before providing any information online.

Health Care Information

Any agency providing personally identifiable health care information via the City of Waterbury’s website will be required to certify that its health care data handling and security procedures are compliant with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). If such data and security services are provided to such agency(ies) by a third-party provider, the agency(ies) shall be responsible for such third party’s compliance with HIPAA.

Third Party Links

The City of Waterbury’s Citizen’s Request for Services website provides links to, and may be linked from, local, State and federal government agencies, and from, or to, other websites. The existence and/or provision of those links neither constitutes nor implies endorsement of the destination or departure website(s) or of the content, viewpoint, accuracy, opinions, policy(ies), product(s), accessibility or privacy policy of said destination or departure website(s). Nor does any link between the City of Waterbury and a third-party website imply sponsorship of such website, or the creator of such website.
Some content on portions of the City of Waterbury’s website resides on servers run by third parties. Each agency providing content for the City’s website is bound by the City of Waterbury’s privacy policy. Any agency using a third-party host, ISP, ASP or other combination of third-party transport, storage, content or application provision services shall be responsible for such third party's compliance with the City of Waterbury’s privacy policy.

Intellectual Property

The content of the City of Waterbury’s web pages may be copyrighted, and contain some third party images/graphics that are used with permission. Users are notified, therefore, that one should presume the need to obtain permission from the copyright holder before reproducing or otherwise using images/graphics from this website.

The City of Waterbury may change this policy from time to time, and reserves the right to do so without notice.