The Waterbury Emergency Communications Center is a state-of-the-art facility which provides communication support to the Waterbury Fire Dept.  In order to provide enhanced two-way communications, W.E.C.C. staff utilizes the latest technology and equipment, such as a computer aided dispatch system (C.A.D.) and mobile data terminals (M.D.T.).  The W.E.C.C. is the initial point of contact for the public when requesting emergency services.  The center operates 24 hours a day, 7 days a week and is responsible for receiving and processing 911 and other calls for service in a timely, professional, and curteous manner.  Our dispatchers are highly trained individuals, certified by the State of Connecticut as Emergency Tele-Communicators and are also certified in Emergency Medical Dispatch (E.M.D.).  E.M.D. certification enables a fire department dispatcher to provide lifesaving instructions over the phone to a caller, during the response of emergency personnel and prior to their arrival.

Dial 911 for emergencies only.  Dispatchers are trained to ask a series of questions designed to gather the information necessary to quickly provide the appropriate response.  The most important information needed is the address of the emergency and the phone number, in case a call is disconnected.  Be assured that in most cases help is already on the way while dispatchers are still gathering information from the caller.

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Contact Information

Battalion Chief
Steven Veneziano

255 E. Main St.
Waterbury, CT 06704

Phone: (203) 597-3425
Emergency Calls: 911