Pension Check FAQ’s

Q – I just applied for my service pension.  When do I get my first check?

Q – When are the checks mailed?

Q – Sometimes my check doesn’t come until the 1st or 2nd of the next month, or later; why?

Q – Can I come and pick up my check?

Q – What can I do then, if I want my money by a certain date?

Q – What if my check really is lost?  Can I get another one right away?

Q – How many separate accounts can I sign up for to have my pension payment deposited?

Q – Can I authorize loans or other payments to be subtracted from my pension payment?

Q – How often can I change withholding from my pension?

Q – Can I have a fixed dollar amount withheld from my pension for federal income tax?


Q – I just applied for my service pension.  When do I get my first check?

A – Your pension will become effective the first of the month following your termination of employment with the City. Once your paperwork is submitted, it has to go to the retirement board for approval.  The retirement board meets on the second Thursday of every month.   Once the board approves the pension it becomes payable as explained above.  Each person’s individual circumstances will dictate the actual start date.

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Q – When are the checks mailed?

A – Checks are mailed at the end of each month.  Checks are payable on the last business day of each month.  If you are in state, checks are mailed one business day before the date payable and if you are out of state checks are mailed two business days prior to the payable date.

See attached payment schedule.

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Q – Sometimes my check doesn’t come until the 1st or 2nd of the next month, or later; why?

A – The City runs over 2,200 pension checks each month and adheres to a strict schedule.  However, once the checks leave the building, we have absolutely no control over the post office.  The mail is the mail; it is delivered sometimes on time and sometimes late.  We cannot guarantee your check will reach you by a certain date.

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Q – Can I come and pick up my check?

A – That is not possible. Checks are run in bulk and there are over 2,200 of them each and every month.  We are unable to handle that amount of traffic and cannot pull individual checks from the bulk mailing.

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Q – What can I do then, if I want my money by a certain date?

A – Sign up for direct deposit.  If you sign up for direct deposit, the City will put your pension money into the account that you designate on the last business day of the month.  The funds will be there for you to access immediately.  You won’t have to worry, the funds won’t get lost like a check can get lost and you will have the money at the same time at the end of each and every month.  No hassle.

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Q – What if my check really is lost?  Can I get another one right away?

A – We can issue a stop payment, but the City will not do that right away.  We realize that post office mail delivery is variable and we require a 10 business day period to pass before we are able issue a stop payment and then issue a replacement check. 

The bank charges the City for any stop payment and it also costs the City to rerun a new check “off cycle”.  If you don’t receive the check by the end of 10 business days you can contact the Pension & Benefits office.  We will then issue a stop payment and a new check.

You can, however, make the pension payment process easier by signing up for direct deposit.  The form is on the Pension & Benefits web page on the City of Waterbury web site.  Although we cannot force you to do this, WE HIGHLY RECOMMEND IT.  If you do sign up, your money will be electronically transferred to the account you specify and you will receive a “voided” check as a receipt in the mail.

If you want your monthly pension on time, every time the BEST solution is DIRECT DEPOSIT.

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Q – How many separate accounts can I sign up for to have my pension payment deposited?

A – Your pension payment can be split among up to three different accounts.

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Q – Can I authorize loans or other payments to be subtracted from my pension payment?

A – We are not able to deduct and pay other bills from your pension benefit.   You can allocate your benefit to checking accounts, savings accounts, money market accounts etc.

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Q – How often can I change withholding from my pension?

A – You can make changes to your withholding monthly, as your tax circumstances change or require.

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Q – Can I have a fixed dollar amount withheld from my pension for federal income tax?

A – Yes.  If the tax tables for some reason do not accommodate your federal withholding requirements, you can have a fixed dollar amount withheld. You can also add a fixed amount to the table withholding amount.

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